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Enable JavaScript in Browsers

Here is a comprehensive list of guides to enable JavaScript in browsers and on iPads/iPhones. For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu

Monitor Shows Message "No Signal/Input Device Detected"

This error is the result of power management settings. Try to "wake" the machine up by using an input device (e.g. keyboard/mouse movement) If that fails, the computer froze while in standby

Internet Explorer: Changing search options

To modify Internet Explorer Search Options:  Click here​ For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request

Outlook: New Employees missing from Directory in Desktop Outlook

1. Close Outlook 2. Click Start, Control Panel, Mail (change to small icons if the Mail icon does not display) 3. Click E-mail Accounts 4. Click the twu.edu email account 5. Click Change

Adding Public Folders to Outlook Cache for Searching

​How to add a public folder to be cached and used with Instant Search: Open Outlook. Click Folders in the bottom navigation pane. On the left side of the Folder module, find the folder to

Outlook Web App (OWA) Display Preferences

Common Display Settings – Standard Outlook Web App By default, Outlook Web App (OWA) uses Conversation View in all email folders. It is not currently possible to disable Conversation View for all

Remove RSS Feed in Outlook

​Delete the  RSS feed folder, once deleted this will delete the folder and cancel the RSS Feed. In the Navigation Pane,expand the RSS Feed folder Right click on the folder to remove. Click

Create a Departmental Calendar in a Public Folder

​These steps can be completed by an Owner of a Public Folder:  1. Right click on the Public Folder 2. Select New Folder 3. Enter the Name of calendar to be created 4. In the Folder

Outlook: Resolving Synchronization Errors

Close Outlook Click Start, Control Panel, Mail (change to small icons if the Mail icon does not display) Click E-mail Accounts Click the @twu.edu email account Click Change  Uncheck the

Vacation Rules for Oracle Workflow Notifications

Log on to Oracle at oracle.twu.edu in Internet Explorer. Locate the TIP links under the Worklist table in the center of the Home page. Click the Vacation Rules link. Choose to create or update a

Worklist Access for Oracle Workflow Notifications

Log on to Oracle at oracle.twu.edu in Internet Explorer. Locate the TIP links under the Worklist table in the center of the Home page. Click the Worklist Access link. To grant access to another

Connecting to TWU VPN with Duo Security Two-Factor Authentication

1. Obtain VPN Access If you do not have VPN access, Request VPN (Off-Site Network Connection) Access. Your supervisor must approve the access request through workflow. You will receive a

Remote Desktop (RDP) from iPad - if already on the internal TWU network

To connect to a Windows PC Open the App Store app Find the search box in the top right-hand corner and type Microsoft Remote Desktop. Choose to download the app. Open the new RD Client app

Live Chat with the Technology Service Desk

Initiate a Chat Session Initiate chat with the Service Desk through techchat.twu.edu. Select association: Student, Faculty/Staff, or Visitor. Type in First Name, Last Name, and Email address

Password Construction Guidelines

In order to gain access to TWU data, accounts are required to have a complex password. To meet TWU's complexity requirements, passwords must satisfy the following criteria and contain: ​At least