Colleague Access and User Guide

Colleague is used to access academic records. 

Access Requirements

  1. Request a Colleague account
    •  Log in to the Pioneer Portal
    •  Enter First and Last name
    •  Click Create Account
  2. FERPA training: Complete FERPA training via self-enrollment in Bridge
  3. VPN Connection: Is required for both on and off-campus access

Logging In 

  1. Log in to the CiscoAnyConnect VPN client
  2. Navigate to Colleague
  3. Log in using your TWU credentials

Navigating the System

Search Students

  1. Use student ID (preferred) or student name.
  2. Select a mnemonic (code) for the type of information you want (See Commonly Used Mnemonic Knowledge Base Article] for meanings of each code.)
  3. Click OK and double-click the student record
  4. If a student has multiple programs, the oldest program appears at the top-select the program you want to view

Viewing and Managing Records

  • You can view student details, academic history, progress, and advisor assignments
  • Students' official transcripts are only accessible by the Registrar
  • Letters or departmental submissions from students are managed via OnBase
  • You cannot make changes to student records; Colleague is view-only

Best Practices

  • Only view students assigned to your department/program.
  • Do not share Social Security numbers or sensitive student information
  • Maintain FERPA confidentiality

Security and Confidentiality

  • Access is protected and should be used responsibly.

Support

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.

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