Colleague is used to access academic records. 

Access Requirements

1. Request a Colleague account
   •  Log in to the Pioneer Portal
   •  Enter First and Last name
   •  Click Create Account
2. FERPA training: Complete FERPA training via self-enrollment in Bridge
3. VPN Connection: May be required for off-campus access

Logging In 

1. Navigate to Colleague
2. Log in using your TWU credentials

Navigating the System

Search Students

1. Use student ID (preferred) or student name.
2. Select a mnemonic (code) for the type of information you want (See Commonly Used Mnemonic Knowledge Base Article] for meanings of each code.)
   • Request mnemonics by submitting a Technology Service ticket
3. Click OK and double-click the student record
4. If a student has multiple programs, the oldest program appears at the top-select the program you want to view

Viewing and Managing Records

• You can view student details, academic history, progress, and advisor assignments
• Students' official transcripts are only accessible by the Registrar
• Letters or departmental submissions from students are managed via OnBase
• You cannot make changes to student records; Colleague is view-only

Best Practices

• Only view students assigned to your department/program.
• Do not share Social Security numbers or sensitive student information
• Maintain FERPA confidentiality

Security and Confidentiality

• Access is protected and should be used responsibly.

Support

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.