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Colleague-Request an Account

  1. Knowledge Base
  2. Technology
  3. Student Information Systems
Faculty and Staff are eligible to request a Colleague account Login to Pioneer Portal Click My Tools In the Faculty/Staff Tools section click Request Colleague Account Enter first and

Colleague-Using XTRNU to Run Unofficial Transcripts

  1. Knowledge Base
  2. Technology
  3. Student Information Systems
​Prerequisites Staff member must have Colleague Mnemonic XTRNU available through the ST – Student System with Read/Edit access. Staff member's Staff and Volunteer (SVM) record must include the

Colleague-Using TSUM to View Test Scores

  1. Knowledge Base
  2. Technology
  3. Student Information Systems
Access Colleague (webui.twu.edu) In the mnemonic lookup window located at the top center of the page type in the mnemonic TSUM to access the Test Summary screen. Type in one of the following to

View a Technology Service Request

  1. Knowledge Base
  2. Technology
A captioned video of these instructions is available on YouTube. Navigate to https://servicecenter.twu.edu/TDClient/Requests/ServiceCatalog (from within the Catalog, click on Services). Log on

Outlook: Remove or change meeting organizer

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
Outlook does not provide a way to change a meeting organizer. To change the meeting organizer of a recurring meeting, end the recurring meeting. To do this, set an earlier end date and

Turn off Conversation View in Outlook or Outlook Webmail

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
Messages in the Microsoft Outlook Inbox and other mail folders can be organized by date and arranged by Conversation. When Conversations is turned on, messages that share the same subject appear as

Add a Public Folder to the Favorites List

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
In Outlook 2016, look for the ··· button in the lower-left corner, to the right of Tasks, and choose Folders. Scroll down to the bottom, and click the arrow to expand Public Folders - username

Outlook: Creating Personal Folders and Archives

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
Please see the instructions on the Microsoft website for each version of Office.  Note: To create space in Outlook/Exchange, archive to an X:\ or G:\ drive. Archiving to C:\ will not free up any

Share an Outlook Calendar

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
Find instructions here.  We do our best to link to only the best external sites but we cannot be held responsible for the quality or accuracy of such websites. For additional support, contact

Add image to signature in Outlook Webmail

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
1. Upload image to the internet in a place where it is publicly accessible  2. View the image in browser 3. Copy and paste image in to signature editor Note: With this method, the image

Send from another email in Outlook Webmail

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
​To send from an email address, request Send As rights.  To request Send As rights, contact the Technology Service Desk.​ In Outlook Webmail​​, start a new email. Click Options... at the top

Send from another email in Outlook

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
Access the steps here  For Shared Mailboxes, click From, then click From again and choose All Users in the Address Book dropdown For Public Folders, click From, then click From again and

Access Wireless Network (TWU Wifi)

  1. Knowledge Base
  2. Technology
Select twunet on a wireless-enabled device.  For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the

Search not working in Outlook for Windows

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  2. Technology
  3. Email
  4. Outlook and Public Folders
​Description: Partial or no search results are returned in the desktop version of Outlook for Windows. Resolution: Close Outlook. Go to Control Panel > choose small icon view > Indexing

Online Course Evaluation - Combining Course Sections to Enable Evaluations

  1. Knowledge Base
  2. Technology
  3. Software
Small classes are not eligible for evaluation; however, in some cases, certain course sections which are cross-listed or bracketed may be combined to create one course evaluation. This would allow