RingCentral Set User Hours

Summary

RingCentral allows users to modify account settings based on work hours or after hours. Business hours only apply to phone calls, not fax or text.

Body

  1. Log into RingCenral Online Account Service.RingCentral.com
  2. Click Single Sign On, enter TWU email and password
  3. Click Settings
  4. Click Screening, Greeting & Hold Music 
  5. Click After Hours
  6. A dialog box appears. Click Yes
  7. Check Custom Hours
  8. Set work hours for each day
  9. Click Save

For updates and changes to work hours set, submit a ticket to the TWU Technology Service Desk.

Note: 

Business hours only apply to phone calls, not message, fax, or text.

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.

 

Details

Details

Article ID: 132570
Created
Wed 5/19/21 5:24 PM
Modified
Thu 8/18/22 3:36 PM

Related Articles

Related Articles (4)

Call Queues are groups of Users or Extensions which receive queue calls to be answered by the next available member of the group. Calls are distributed one at a time to the people in the queue.
Updating the E911 Emergency Address allows you to implement changes to the physical address of a DigitalLine. The same address will be used by 911 to trace the origin of a 911 call in the US.
RingCentral offers several options that can be used in combination to keep a direct extension private.
Setup caller ID on RingCentral desktop or mobile app. This is helpful for individuals who support a "main line"/queue and/or administrators who prefer callbacks to a main line, rather than their direct number.