Technology Service Desk
Website: twu.edu/technology
Submit tickets: ServiceCenter.TWU.edu (Sign in with TWU username and password)
Live chat: techchat.twu.edu
Phone: 940.898.3971
Email: servicedesk@twu.edu
Support for technology and answers for technology-related questions are available through the Technology Service Desk.
IT Solutions provides each TWU student with a (Pioneer Portal) username and password. This login allows access to:
- E-mail with Google Suite for Education
- Secure information, tools, and resources in Pioneer Portal
- Canvas learning management system
- Wi-Fi on each TWU campus
- Other apps in Google Suite for Education such as Drive, Calendar, Docs, Sheets, Forms, Draw, Keep, Hangouts, and Sites
- Course registration in WebAdvisor
- Degree planning in Student Self-Service and Degree Planning
- Office365
Each student is also eligible for certain technology discounts through our partnership with E-Academy OnTheHub.
IT Solutions provides:
- Wi-Fi for connectivity of personal devices as well as access to computers through general use computer labs, classroom teaching computer labs, and department labs that directly support academic programs.
- Free black and white printing in computer labs.
- TWU technology is strategically located in common areas such as the Denton campus Student Union, student lounges, the Blagg-Huey Library, and residence halls.
- TWU classrooms are also equipped with the latest instructional technology providing optimal classroom learning experiences.
- Students have a wide selection of software resources available to support their studies, including statistical analyses, word processing, and discipline-specific courseware. Students currently have access to a free version of SPSS. Support for students conducting research is offered through the Centers for Research Design & Analysis (CRDA).
- A forthcoming Science Research Network will give students access via faculty sponsorship to cluster computing sources for data-rich studies.
- IT Solutions also offers employment opportunities for students on each TWU campus. Check out the Career Connections Center for available jobs.
- LinkedIn Learning is a web-based, on-demand training resource available to TWU students at no additional cost. With LinkedIn Learning, students can learn about common applications (Word, Excel, PowerPoint, SPSS) or learn soft skills (leadership, communication) or learn a new skill (photography, design, programming) at their own pace. Students can earn certificates of completion for courses that can be shared through LinkedIn.
For additional information regarding computing services and resources for students, please visit the TWU technology website.
Information Technology Use Regulation
Students are subject to the University’s Information Technology regulations and procedures.
(The student services and resources described are available to students currently enrolled at the University. For some services or events, a fee may be charged and/or proper TWU identification may be required. Services vary from one university site to another.)