Monitors Not Working and/or Laptop or Dock Won't Power On

  • Unplug the USB-C connection from the dock and plug back in, trying both ports
  • Unplug from the dock, open the laptop lid and plug back in, and then close the laptop.
  • If you are in a new location (e.g. working at home after being at work or vice versa), please restart the laptop to reset connections

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.

If the laptop is perma-docked on campus or off with VPN, and you leave it on over the weekend, it will reboot and need the bitlocker key to get into on Monday (or first day back)

Reminder: Users should NOT try to RDP into a laptop. Rather, take the laptop with you to complete work and bring the laptop back to the office when working there.

Print Article