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Always Start With the TWU Technology Service Desk
Always Start With the TWU Technology Service Desk
The
Service Desk
is open early and stays open after regular work hours
The
Service Desk
staff are trained to escalate for immediate support and will work diligently to notify the best team to provide support
The
Service Desk
staff and students are a support team, always ready to help get everyone back to work quickly.
The
Service Desk
creates a ticket is generated which centralizes communication, allowing for better service, when issues are escalated
The staff and students at the
Service Desk
have excellent resources to provide you prompt, efficient support
Rather than fighting a tech issue alone, reach out to a team of
Service Desk
professionals who will assist and save time and frustration
The
Service Desk
features techchat.twu.edu, which allows the team to remote into a device, enabling efficient and effective service
There’s no need to wait for assistance or struggle. The TWU Technology
Service Desk
is here for you: 940-898-3971,
servicedesk@twu.edu
, or
techchat.twu.edu
.
For additional support, contact the Technology Service Desk at 940-898-3971,
servicedesk@twu.edu
,
techchat.twu.edu
, or submit a request through the
Technology Service Catalog
.
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Article ID:
119906
Created
Fri 11/6/20 3:32 PM
Modified
Mon 8/15/22 11:26 AM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=119906&SIDs=9435">https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=119906&SIDs=9435</a><br /><br />Always Start With the TWU Technology Service Desk<br /><br />We all do it. We run into technical difficulties, and we reach out to the person we know can help. This seems like a good idea at the time, but the TWU has the TWU Technology Service Desk that will almost always be a better bet for the first contact. Here are some reasons to start with the Service Desk, rather than your favorite IT person.