Always Start With the TWU Technology Service Desk

Summary

We all do it. We run into technical difficulties, and we reach out to the person we know can help. This seems like a good idea at the time, but the TWU has the TWU Technology Service Desk that will almost always be a better bet for the first contact. Here are some reasons to start with the Service Desk, rather than your favorite IT person.

Body

  • The Service Desk is open early and stays open after regular work hours
  • The Service Desk staff are trained to escalate for immediate support and will work diligently to notify the best team to provide support
  • The Service Desk staff and students are a support team, always ready to help get everyone back to work quickly. 
  • The Service Desk creates a ticket is generated which centralizes communication, allowing for better service, when issues are escalated
  • The staff and students at the Service Desk have excellent resources to provide you prompt, efficient support
  • Rather than fighting a tech issue alone, reach out to a team of Service Desk professionals who will assist and save time and frustration
  • The Service Desk features techchat.twu.edu, which allows the team to remote into a device, enabling efficient and effective service
  • There’s no need to wait for assistance or struggle. The TWU Technology Service Desk is here for you: 940-898-3971, servicedesk@twu.edu, or techchat.twu.edu
 
For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edutechchat.twu.edu, or submit a request through the Technology Service Catalog.

Details

Details

Article ID: 119906
Created
Fri 11/6/20 4:32 PM
Modified
Mon 8/15/22 12:26 PM

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