Summary
We all do it. We run into technical difficulties, and we reach out to the person we know can help. This seems like a good idea at the time, but the TWU has the TWU Technology Service Desk that will almost always be a better bet for the first contact. Here are some reasons to start with the Service Desk, rather than your favorite IT person.
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- The Service Desk is open early and stays open after regular work hours
- The Service Desk staff are trained to escalate for immediate support and will work diligently to notify the best team to provide support
- The Service Desk staff and students are a support team, always ready to help get everyone back to work quickly.
- The Service Desk creates a ticket is generated which centralizes communication, allowing for better service, when issues are escalated
- The staff and students at the Service Desk have excellent resources to provide you prompt, efficient support
- Rather than fighting a tech issue alone, reach out to a team of Service Desk professionals who will assist and save time and frustration
- The Service Desk features techchat.twu.edu, which allows the team to remote into a device, enabling efficient and effective service
- There’s no need to wait for assistance or struggle. The TWU Technology Service Desk is here for you: 940-898-3971, servicedesk@twu.edu, or techchat.twu.edu.