Configuring Windows Hello

Windows Hello PIN is available on TWU-managed Microsoft Windows devices as an additional sign-in option. Windows Hello allows you to use a PIN when signing in to your TWU-provided computer and can also be used as an MFA sign-in method for Microsoft accounts. Windows Hello PIN is optional. You can continue to use other available MFA methods, such as Microsoft Authenticator app or a passkey.

Mac users: Additional information about authentication options for Mac devices will be provided in the coming weeks.

Connect to the TWU Network

Your TWU-managed Windows computer must connect to the TWU wired network or VPN to receive the policy that enables Windows Hello. The policy may take a couple of days to reach your computer.

Set Up a Windows Hello PIN

  1. Select Start and open Settings.
  2. Select Accounts.
  3. Select Sign-in options.
  4. Under Ways to sign in, select PIN (Windows Hello).
  5. Select Set up.
  6. Follow the instructions on the screen to create your PIN (must be 6-digit).

Note: The PIN is currently the only Windows Hello option available through this TWU implementation.

Set Up Your Windows Hello Passkey

  1. Go to Microsoft My Sign-Ins.
  2. Select My Account > Security Info.
  3. Select Add sign-in method.
  4. Select Passkey.
  5. Select Next.
  6. If you are using Chrome and a pop-up appears, select Save another way.
  7. Select Windows Hello or external security key.
  8. Select Continue.
  9. Enter your Windows Hello PIN. This is the same PIN you use to sign in to your computer.
  10. When the Let's name your passkey window appears, enter a name, select Next. Give your passkey a name to help you identify it later.

Your passkey is now created. You can use your Windows Hello PIN to sign in to your account.

After Windows Hello PIN and Microsoft Passkey Is Set Up

  1. Restart your computer
  2. Click on Sign-in options on the login screen
  3. Choose PIN icon
  4. Enter your Windows Hello PIN to sign in

Windows Hello PIN will be available for subsequent sign-ins.You can then use your Windows Hello PIN instead of entering your password when signing in to your computer

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, submit a request through the Technology Service Catalog.

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