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Unable to Edit MS-Word in Compatibilty Mode

This may happen for a TWU document that is protected due to its sensitive nature or from using earlier versions of MS-Word. Using the steps outlined here,

Training Resources: Managers and Leaders People Management

LinkedIn Learning:  Management Tips Online, On-Demand       2 hours 3 minutes            Free LinkedIn Learning: Having Difficult Conversations Online, On-Demand       2 hours 17 minutes

Training Resources: All Employees Self Assessments

Mind Tools:  How Good are Your Communication Skills? Online quiz         10 minutes          Free Emotional Intelligence 2.0 Book      varies on use     $14/book Team Technology (UK

Adding Public Folders to Outlook Cache for Searching

​How to add a public folder to be cached and used with Instant Search: Open Outlook. Click Folders in the bottom navigation pane. On the left side of the Folder module, find the folder to

Set Up TWU GMail in Outlook

These instructions are subject to change by Microsoft and Google. For additional support, contact the Technology Service Desk at 940-898-3971,,, or submit a

Connecting to TWU VPN with Duo Security Two-Factor Authentication

1. Obtain VPN Access If you do not have VPN access, Request VPN (Off-Site Network Connection) Access. Your supervisor must approve the access request through workflow. You will receive a

Map X-Drive on Windows

Click on the Start button  Select Computer or File Explorer In the left-hand list of items, right-click on Computer or This PC   Select Map network drive... to open the mapping dialog In the

Training Resources: Managers and Leaders Leadership

Gartner Article: Effective Communication Between IT Leaders and Stakeholders Must Be Structured and Contextual varies    Free Harvard Business Review: The New Science of Building Great Teams

Microsoft Office 365 for Students, Faculty and Staff

​Office 365 is productivity software that provides convenient access to Microsoft applications on the go. Office 365 is free for active students, staff and faculty. Pioneers are automatically enrolled

IT Solutions Organizational Chart

Jason Tomlinson, VP of Finance & Administration and Interim CIO  {Vacant}, Chief Information Officer Cori Trevino, Deputy CIO & Director, Customer Experience & Engagement Customer Experience

IHSD room # 3604 information

Classroom Technology Room Type: Conference Room  Capacity: 12 Conference room equipped with wall-mounted LCD TV wall-plate with multiple AV and VGA (laptop hookups cables) inputs to

MCL Room # 310 Information

Specialty computer classroom/lab designed for specific needs of Math and Computer Sciences department. Capacity: 22 Mobile instructor station with Computer Interactive Flat Panel

How to Quickly Lock a Computer

Use keyboard shortcuts to quickly lock a PC or a Mac. On a PC, use the keyboard combination and simultaneously hold:   (Windows) + L On a Mac, use the keyboard combination and simultaneously

Remove user from an X-Drive folder

Log on to Pioneer Portal Click My Tools Click X Drive Storage Group Management  (under Faculty/Staff Tools) In the Select action... dropdown, select MODIFY group Type in the exact folder name

Set Default Printer: Windows 10

Click on the Windows icon Start typing, Printers & scanners (or right-click and search) Click on the printer you would like to be the default Click Manage Click Set as default For