Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

We are here to help! Please fill out the form below to let us know about the issue are you seeing, and we will follow up as soon as we can. Any details you can include such as the steps to reproduce the issue, the error message you are seeing, the TWU inventory number and location of the affected computer, screenshots (as attachments), and a good window of time and phone number where we can reach you will help us resolve your issue quickly.

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A short description to explain the nature of a ticket.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
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File attachments associated with the ticket.

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