Turning on Multi-Factor-Authentication (MFA) in Microsoft

MFA adds an extra layer of protection when accessing accounts and requires users to enter more information than just a password.

Texas Woman’s University is strengthening its security posture by enabling multi-factor authentication (MFA) (also referred to as two-factor authentication (2FA) or two-step verification) for specific systems across the University. MFA adds an extra layer of protection when accessing accounts and requires users to enter more information than just a password. For example, along with the password, users might be asked to enter a code sent via voice or text message or tap a verification prompt via a secure app on their phone.

We use a variety of applications for multifactor authentication. Two of the most common being Google 2-step and Microsoft 365 MFA.

Enable Microsoft 365 MFA

TWU recommends setting up Microsoft 365 MFA using one of the following options:

• Microsoft Authenticator app
• Text (SMS) message
• Phone call

Note: You may choose a default and an additional option and change two-step verification settings anytime.

To set up Microsoft 365 MFA for your account, please follow the steps detailed in this “Set up your Microsoft 365 sign-in for multi-factor authentication” help article.

Why do I see an Account Error message like this?

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.

Do I have options other than the Microsoft Authenticator app?
You can click I want to set up a different method and enroll your phone to receive a text message or a call. It’s recommended that you use your personal number for Microsoft 365 MFA.

What can I expect after I enroll?

When you log into Microsoft 365 using your TWU Portal credentials, you will be asked for your second factor authentication. Microsoft 365 includes Teams, Office 365, and other Microsoft cloud-based applications. 

Microsoft 365 Multi-Factor Troubleshooting

• Be sure you're logged in with your @twu.edu account.
• Start at portal.office.com for best results.
• Use a cell phone number (VOIP and Ring Central won't work).
• For best results, use the latest version of the Chrome or Edge browser. Learn more about browser compatibility.
• Some users have issues with the Authenticator app. You can manage your options at https://mysignins.microsoft.com/security-info
• After setting up MFA, you may need to re-authenticate across various apps (including Outlook, Word, Excel, Powerpoint, RingCentral, Teams, etc.)
• If errors persist in Outlook, please contact the Technology Service Desk for support.
• Change two-step verification settings
• Common problems with two-step verification for work or school accounts
• More about Microsoft 365 Two-step verification

What if I get a message to update my browser?

You can click the link under "You could also try to access", which will take you to a log in screen where you can proceed with the MFA setup.