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Technology
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Technology Troubleshooting 101
Technology Troubleshooting 101
Web-Based Applications
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Log on with username only (no @twu.edu appended)
Hardware
Restart
Hard reboot
Unplug and plug it back in
Run updates
Network/Internet/Wifi
On Campus, no network/internet > hard reboot
Off campus, no internet/can’t connect to website > reboot router >
speedtest
Hard Reboot
Press and hold the power button on the front of the computer for approximately 5 seconds > Wait 30 seconds > Push the power button to turn the computer on again
For additional support, contact the Technology Service Desk at
940-898-3971
,
servicedesk@twu.edu
,
techchat.twu.edu
, or submit a request through the
Technology Service Catalog
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Details
Article ID:
119905
Created
Fri 11/6/20 3:18 PM
Modified
Mon 1/22/24 4:26 PM
Related Articles (4)
Always Start With the TWU Technology Service Desk
We all do it. We run into technical difficulties, and we reach out to the person we know can help. This seems like a good idea at the time, but the TWU has the TWU Technology Service Desk that will almost always be a better bet for the first contact. Here are some reasons to start with the Service Desk, rather than your favorite IT person.
Browser Incognito and Private Modes
Browsers on computers, macs, iOS, and Android have options for incognito mode.
Clear browser cache and cookies
Steps to clear both cache and cookies in common browsers.
Clear the Cache on an Internet Browser
Many common issues encountered when working online can be resolved by clearing the cache.
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=119905&SIDs=9435">https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=119905&SIDs=9435</a><br /><br />Technology Troubleshooting 101<br /><br />There are some common troubleshooting steps to try before contacting the Technology Service Desk for support to get back to work quickly.