Updating...
Skip to main content
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Questions
Search
Sign In
Show Applications Menu
Client Portal
Sign In
Search
Services
Knowledge Base
Questions
More Applications
Skip to Knowledge Base content
Search
Articles
Knowledge Base
Technology
Computer
Technology Troubleshooting 101
Technology Troubleshooting 101
Web-Based Applications
Clear
cookies
, close the browser, try again
Is another (non-@twu) account logged in to the browser?
Try
incognito or private browser
Try a different browser
Log on with username only (no @twu.edu appended)
Hardware
Restart
Hard reboot
Unplug and plug it back in
Run updates
Network/Internet/Wifi
On Campus, no network/internet > hard reboot
Off campus, no internet/can’t connect to website > reboot router >
speedtest
Hard Reboot
Press and hold the power button on the front of the computer for approximately 5 seconds > Wait 30 seconds > Push the power button to turn the computer on again
For additional support, contact the Technology Service Desk at
940-898-3971
,
servicedesk@twu.edu
,
techchat.twu.edu
, or submit a request through the
Technology Service Catalog
.
Links List
https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=97501
https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=54637
https://www.speedtest.net/
Sign in to leave feedback
0 reviews
Blank
Blank
Blank
Details
Article ID:
119905
Created
Fri 11/6/20 3:18 PM
Modified
Mon 3/29/21 8:47 AM
Related Articles (3)
Always Start With the TWU Technology Service Desk
Browser Incognito and Private Modes
Clear browser cache and cookies
Deleting...
×
Share
Recipient(s)
- separate email addresses with a comma
Message
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=119905&SIDs=8758">https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=119905&SIDs=8758</a><br /><br />Technology Troubleshooting 101<br /><br />There are some common troubleshooting steps to try before contacting the Technology Service Desk for support to get back to work quickly.