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Services or Offerings?
Portal (Pioneer Portal)
  1. Services
  2. Technology
  3. Administrative and Business
  4. Enterprise Software and Systems
Pioneer Portal is a user’s gateway to self-service.
Pioneer Portal Account Creation issue
  1. Services
  2. Report an Issue
  3. Report an Issue
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Usernames and Passwords (Pioneer Portal)
  1. Services
  2. Technology
  3. Security
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
SSO Authentication (Shibboleth)
  1. Services
  2. Technology
  3. Security
Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.
RingCentral / Phones
  1. Services
  2. Technology
  3. Communication
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Security Incident Response Reporting
  1. Services
  2. Technology
  3. Security
Reporting information security concerns or suspected security incidents.
Voice, Video, Text Chat (Google Meet, RingCentral, or Zoom)
  1. Services
  2. Technology
  3. Communication
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
New Employee Tech Onboarding
  1. Services
  2. Technology
  3. Security
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
Directory (Email and Telephone)
  1. Services
  2. Technology
  3. Communication
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
WebAdvisor (Colleague)
  1. Services
  2. Technology
  3. Administrative and Business
  4. Enterprise Software and Systems
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Student Information System (Ellucian Colleague UI)
  1. Services
  2. Technology
  3. Administrative and Business
  4. Enterprise Software and Systems
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Computer Classrooms
  1. Services
  2. Technology
  3. Classroom, Learning, and Pedagogy Tools
By allowing students access to computers in class, they can fully engage their professor during class time and learn to effectively use the programs required for class.
Event Support
  1. Services
  2. Technology
  3. Classroom, Learning, and Pedagogy Tools
Computer Allocation and Replacements
  1. Services
  2. Technology
  3. Computer and Device Support
The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.
Shared File Storage (X-Drive)
  1. Services
  2. Technology
  3. Computer and Device Support
Everyone at TWU has access to network storage space.