Abnormal AI Graymail: Managing Your Email Preferences in Outlook, Gmail, and Apple Mail

You can influence how Abnormal AI organizes promotional and subscription-based emails by moving messages between your Inbox and Promotions or Graymail folder.Moving messages helps Abnormal AI learn which types of emails you prefer to receive in your Inbox and which you prefer to have organized separately.

Outlook/Exchange Users

Move an Email from Promotions to Your Inbox

If you want similar promotional or subscription-based messages delivered to your Inbox:

  1. Open Outlook.
  2. Select the Promotions folder.
  3. Locate the message you want delivered to your Inbox.
  4. Right-click the message or select the Move option.
  5. Select Move and choose Inbox.

Move an Email from Your Inbox to Promotions

If you prefer similar messages to be organized in Promotions:

  1. Open your Inbox.
  2. Locate the promotional or subscription-based message.
  3. Right-click the message or select the Move option.
  4. Select Move and choose Promotions.

Gmail Users

Gmail users may see a Promotions folder and a Graymail label.

Move an Email from Graymail to Your Inbox

  1. Open your TWU Gmail account.
  2. Locate the Graymail label or applicable Promotions folder.
  3. Find the message you want delivered to your Inbox.
  4. Select the message.
  5. Select Move to.
  6. Choose Inbox.

Move an Email from Your Inbox to Graymail

  1. Open your Inbox.
  2. Locate the promotional or subscription-based message.
  3. Select the message.
  4. Select Move to.
  5. Choose Graymail or the designated Promotions destination, as applicable.

Note: Gmail may display labels and folders differently depending on your account settings and email application.

Apple Mail Users (Mac)

Apple Mail displays the folders and labels associated with your connected TWU email account.

  • Exchange/Outlook accounts: Promotions folder.
  • Gmail accounts: Promotions folder and Graymail label.

Move an Email to Your Inbox

  1. Open the Mail application.
  2. Locate the Promotions folder or Graymail mailbox in the sidebar.
  3. Find the message you want delivered to your Inbox.
  4. Drag the message to your Inbox or use the Move option to select Inbox.

Move an Email to Promotions or Graymail

  1. Open your Inbox.
  2. Locate the promotional or subscription-based message.
  3. Select the message.
  4. Drag it to the Promotions folder or Graymail mailbox, as applicable, or use the Move option.
  5. Confirm the message appears in the selected folder.

What Happens After You Move a Message?

Abnormal AI uses your actions to learn your preferences over time.

For example:

  • Moving a message from Promotions or Graymail to your Inbox indicates that you want similar messages delivered to your Inbox.
  • Moving a message from your Inbox to Promotions or Graymail indicates that you prefer similar messages to be organized separately.

Changes may take time to influence how similar messages are organized. Moving one message does not guarantee that every similar message will immediately be delivered to the same folder.

Tip: Periodically review your Promotions or Graymail folder to ensure you do not miss messages you want to receive.

Need Additional Help

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, or submit a request through the Technology Service Center. 

 

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