There are several possiblities why this could be happening. Check out Technology Troubleshooting 101 in the Knowledge Base for some tips and tricks to try for quick resolution.
Any time there are technology questions or concerns, please contact the TWU Technology Service Desk for specific assistance.
For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.