Software Issues

Issues related to software used ONLY by TWU Housing staff.

For all non-housing software, please reach out to TWU ITS via the link below:
https://servicecenter.twu.edu/TDClient/1956/Portal/Requests/TicketRequests/NewForm?ID=iJ5zlikOlAo_

 

Use this form to report problems with TWU Housing Department-managed software, including but not limited to:

  • StarRez

  • RoomPact

  • Notifii

  • Off-Campus Housing platform

Examples of issues include login problems, missing features, error messages, or unexpected behavior.

Please describe the issue in detail, including what you were trying to do, what happened instead, and whether the issue is ongoing or intermittent.

Note: This form is only for housing-owned software systems. For access changes, please use the Software Access Request form.