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Phone Banks (Phone-a-thon)

  1. Services
  2. Technology
  3. Communication
Features Unified Communications can support a phone bank of 16 phones per location. Phone banks can be setup in Denton ACT rooms 502, 503, 602, and 603. Getting started Contact University

Technology Service Ticketing System

  1. Services
  2. Technology
  3. Administrative and Business
  4. Enterprise Software and Systems
Features Through the Service Center Client Portal, TWU faculty, staff, and students can request technology support and manage their service tickets. Self-service options include creating a ticket

Information Security Training

  1. Services
  2. Technology
  3. IT Professional Services
  4. Training
Features Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25

Secure Socket Layer (SSL) Certificates

  1. Services
  2. Technology
  3. Security
Features SSL guards network access, online communications, and digital transactions by enabling a secure channel between servers and users.  A trusted SSL certificate assures web users that a web

Cellular Discounts

  1. Services
  2. Technology
  3. IT Professional Services
  4. Discounts
Features Mobile phone providers usually offer discounted rates to TWU employees, since TWU employees are also state employees. To see if employees can receive a discount on their service, simply

SSO Authentication (Shibboleth)

  1. Services
  2. Technology
  3. Security
Features Shibboleth is an authentication system that provides single sign-on (SSO) capabilities to protected online resources in web applications allowing web sites to make informed authorization

Conference Room Technology

  1. Services
  2. Technology
  3. Computer and Device Support
Features PC content can be shared in conference rooms. Denton Open Rooms ACT 502 ACT 602 Denton Department-Owned Rooms ACT 1210 - Seats 15  - Features PC BHL 101 Seats

Classroom and Web Conferencing Technology Training

  1. Services
  2. Technology
  3. IT Professional Services
  4. Training
Features TWU Technology staff will provide training to build self-sufficiency in learning to operate the equipment in classrooms and web conference rooms. Getting started and support Contact

Standard Software

  1. Services
  2. Technology
  3. Computer and Device Support
Features TWU is committed to providing access to software necessary for faculty, staff, and students to pursue their goals. To request a software installation, please contact the Technology Service

Digital Signage

  1. Services
  2. Technology
  3. Computer Labs and Printing
Features Digital signage is a way of electronically displaying information on a screen.  Departments interested in digital signage may contact IT Solutions to receive consultation on product

Request Service through the TWU Service Catalog

  1. Knowledge Base
A captioned video of these instructions is available on YouTube. Navigate to the TWU Service Catalog. Find the service entry for which assistance is required. Click Request Service. If