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Standard Software

Features TWU is committed to providing access to software necessary for faculty, staff, and students to pursue their goals. To request a software installation, please contact the Technology Service

Conference Room Technology

Features PC content can be shared in conference rooms. Denton Open Rooms ACT 502 ACT 602 Denton Department-Owned Rooms ACT 1210 - Seats 15  - Features PC BHL 101 Seats

Voice, Video, Text Chat (Google Meet, RingCentral, or Zoom)

Features Google Meet can be used to make/receive video or voice calls. All TWU faculty, staff, and students have a google account. There is also a mobile app available which allows for text

Shared Email and Public Folders

Features Public folders in Outlook are used to share information. For instance, a public folder might be for a departmental calendar, a message board, shared email, or a variety of other

Portal (Pioneer Portal)

Features Portal contains a user's TWU identification information, links to email and Web Advisor / Student Self - Service, university announcements, links to other resources, ability to add links

Technology Service Ticketing System

Features Through the Service Center Client Portal, TWU faculty, staff, and students can request technology support and manage their service tickets. Self-service options include creating a ticket

Information Security Training

Features Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25

Reporting (SQL Reports)

Features Data can be provided in a variety of formats, including user defined reports, data feeds/exports and support for ad hoc reports and business intelligence tools. User Defined Reports

Wireless Network (TWU Wifi)

Features "twunet" is the available, unencrypted wifi network available for anyone on campus.  From “twunet” access the internet and TWU resources as if from the internet. Getting started

Event Support & Live Streaming

Features IT Solutions manages a few Webinar Zoom licenses for events that are academic and where attendance is expected to be over 100. Select the Schedule a Zoom Webinar button to get started

Classroom Technology Upgrades and Hardware

Features IT Solutions provides audio visual design services to all areas of the University. This includes everything from TVs and projectors to microphones and speaker systems. IT Solutions will

IT Solutions Organizational Chart

IT Solutions     Jason Tomlinson, VP of Finance & Administration and VP of IT Solutions (Interim CIO)    {Vacant}, Chief Information Officer    Cori Trevino, Deputy CIO & Director, Customer