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Printing and Printer Setup
Features
Network printers are set up for departments to provide fast, cost-effective, and quality printing. Most departments have access to a black and white laser printer. Additional network
Personal Webspace (Google Sites)
Features
Students, faculty, and staff may create their own wiki and websites with Google Sites. Google Suite features Sites, an application that allows individuals to create and collaborate on
On-Demand, Online Training (LinkedInLearning)
Features
TWU covers the subscription costs for current TWU faculty, staff, and students access. The full range of this content is available to all current faculty, staff, and students of the
Voicemail for Faculty and Staff
Features
Store up to 200 voicemail messages
Review voicemail messages via desktop/ mobile app, online account, phone, or email account
Receive a fax in RingCentral Unified Communications
Usernames and Passwords (Pioneer Portal)
Features
A user’s TWU portal username and password grants access to the network and many University systems, such as email, Web Advisor, and financial systems. Students must apply to the University
Database Administration
Features
Oracle and Microsoft SQL database administration is available to faculty and staff in academic and administrative departments that require it for applications or standalone databases
Spam Filtering Service (Proofpoint)
Features
IT Solutions uses Proofpoint Enterprise Protection to block known and unknown vectors. Proofpoint blocks:
Polymorphic and zero-day malware
Weaponized attachments
Malicious
Emergency Notifications (Pioneer Alerts)
Features
Text message
Personal E-mail
Personal Telephone
To receive notification by text message, personal telephone, or personal e-mail users must register their information. The
Managed Workstations and Patch Management
Features
The patch management service enables Technology staff to deploy critical security patches to computers across campus.
On Saturdays, TWU computers are rebooted, allowing Technology
Classroom A/V Technologies
Features
IT Solutions provides support for Classroom Audio and Visual (A/V) technology. Classroom hardware includes some or all of the following:
A desktop computer
Monitor
Interactive
Productivity Software
Features
Web Browser. A software application for retrieving, presenting, and traversing information resources on the World Wide Web.
TWU Standard Options: Edge, Google Chrome (in computer labs
Shared File Storage (X-Drive)
Features
Network storage capability for all faculty, staff, and student employees is available through the X-Drive. Network data storage options for faculty and staff are provided through the X
Anti-virus and Malware Protection
Features
TWU has chosen MalwareBytes, as our End-Point protection solution for TWU devices. MalwareBytes, an enterprise solution that provides the highest possible level of protection, and ensures
Labs
Features
Currently, there are over 1140 computers spread across the University’s three locations. These resources include twelve computer classrooms, sixteen departmental labs, and eight open
Hardware Discounts
Features
TWU has arranged discounted pricing for items such as pc, mac, or tablets with the companies listed below. To take advantage of the discounts, users must click into the stores from these