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Turn off Conversation View in Outlook or Outlook Webmail

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
Messages in the Microsoft Outlook Inbox and other mail folders can be organized by date and arranged by Conversation. When Conversations is turned on, messages that share the same subject appear as

Outlook: Creating Personal Folders and Archives

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
Please see the instructions on the Microsoft website for each version of Office.  Note: To create space in Outlook/Exchange, archive to an X:\ or G:\ drive. Archiving to C:\ will not free up any

Add image to signature in Outlook Webmail

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
1. Upload image to the internet in a place where it is publicly accessible  2. View the image in browser 3. Copy and paste image in to signature editor Note: With this method, the image

Send from another email in Outlook Webmail

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
​To send from an email address, request Send As rights.  To request Send As rights, contact the Technology Service Desk.​ In Outlook Webmail​​, start a new email. Click Options... at the top

Send from another email in Outlook

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
Access the steps here  For Shared Mailboxes, click From, then click From again and choose All Users in the Address Book dropdown For Public Folders, click From, then click From again and

Access Wireless Network (TWU Wifi)

  1. Knowledge Base
  2. Technology
Select twunet on a wireless-enabled device.  For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the

Search not working in Outlook for Windows

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
​Description: Partial or no search results are returned in the desktop version of Outlook for Windows. Resolution: Close Outlook. Go to Control Panel > choose small icon view > Indexing

Online Course Evaluation - Combining Course Sections to Enable Evaluations

  1. Knowledge Base
  2. Technology
  3. Software
Small classes are not eligible for evaluation; however, in some cases, certain course sections which are cross-listed or bracketed may be combined to create one course evaluation. This would allow

Getting Started with YouTube

  1. Knowledge Base
  2. Technology
  3. Software
Instructors may find the unlimited storage, mobile-compatibility, universal design, and cross-platform attributes of YouTube to be a great way to share videos with students. It is recommended that

Add TWU Outlook email to Outlook for iOS (for faculty/staff)

  1. Knowledge Base
  2. Technology
  3. Email
  4. Outlook and Public Folders
Open the Outlook app Tap Get Started Enter TWU email address when prompted and tap Add Account On the next screen, tap Not Office 365 in the upper right corner. Tap Change Account Provider

Make text appear larger in Apple and Windows

  1. Knowledge Base
  2. Technology
  3. Hardware
Windows Ctrl+scroll the mouse wheel Microsoft Support provides information on this topic.  Mac cmd and + or - Apple Support provides information on this topic. We do our best to

Pioneer Portal: Navigating the New Modern Skin

  1. Knowledge Base
  2. Technology
  3. Software
Pioneer Portal works best with the Modern theme. Change the Portal theme by accessing My Settings > Customize My Portal and clicking modern. This theme is arranged a little differently from the

Windows: screen image is upside down

  1. Knowledge Base
  2. Technology
  3. Hardware
​If the screen image is showing upside down, hold down CONTROL + ALT on the keyboard and press the up arrow. This will correct the screen image orientation. For additional support, contact the

Reactivate Duo Mobile for New Devices

  1. Knowledge Base
  2. Technology
  3. VPN and Remote Desktop (RDP)
New Device (phone, tablet, etc.) New phones need to be connected with your current Duo account. To do so, you'll need to reactivate Duo Mobile. Contact the Technology Service Desk for activation

Setting up Microsoft Remote Desktop on Mac

  1. Knowledge Base
  2. Technology
  3. VPN and Remote Desktop (RDP)
These are steps to set up access from an off-campus Mac to a Windows PC on campus through VPN. You will need VPN access for these steps to work. Install Remote Desktop Open the Mac App Store