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Find answers to frequently asked questions about TWU’s transition to Microsoft passkeys, including what passkeys are, how they affect sign-in, and how to set up and use them for secure access to your TWU account.

Learn how to remove SMS or voice calls as a Microsoft MFA method for your TWU account. Before deleting a phone method from the Microsoft Security Info page, make sure you have another authentication method set up and verified.

Learn about TWU-supported Microsoft authentication methods, including Microsoft Authenticator, passkeys, and Windows Hello PIN. The article explains available options and recommends setting up more than one authentication method to maintain access to your account.