Search not working in Outlook for Windows

​Description:

Partial or no search results are returned in the desktop version of Outlook for Windows.

Resolution:

1. Close Outlook.
2. Go to Control Panel > choose small icon view > Indexing Options
3. In Indexing Options, click Modify.
4. Make sure "Microsoft Outlook" is selected as an indexed location and click OK.
5. In Indexing Options, click Advanced.
6. Click the Rebuild button.  Note: rebuilding the search index may take several hours and search results will be limited until complete.
7. Restart Outlook.

To enable searching in public folders:

1. In Outlook, navigate to File > Account Settings > Account Settings > double-click on the email account > More Settings… > Advanced tab
2. Check the "Use Cached Exchange Mode" and "Download Public Folder Favorites" boxes, and click OK.
3. Close out of the Account Settings window.
4. Make sure the public folder to search in is added as a favorite (right-click on the public folder > Add to Favorites…)​

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.