Summary
This article explains the discontinuation of automatic forwarding from university Microsoft 365 email accounts to TWU Gmail accounts for new accounts effective May 12, 2026. It also provides step-by-step instructions for users who wish to manually configure email forwarding to TWU Gmail.
Body
Automatic forwarding of new university Microsoft 365 email accounts to TWU Google (Gmail) accounts will be discontinued. This change does not affect existing accounts that already have forwarding enabled.
University email should be accessed through Microsoft 365. If you prefer to receive university email in TWU Gmail, you may set up forwarding manually using the steps below.
Set Up Email Forwarding to TWU Gmail
- Go to https://outlook.office.com
- Sign in with your TWU email address and password
- Select the gear icon (Settings) in the top-right corner
- Select Mail
- Select Forwarding
- Check Enable forwarding
- In the forwarding address field, enter: <userID>@gapps.twu.edu
- (Recommended) Check Keep a copy of forwarded messages in your inbox
- Select Save
Verify Setup
Send a test email to your university account and confirm it is delivered to your Gmail inbox.
Support
For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.