RingCentral Transfer a Call Using Desktop or Web App, Mobile App, Deskphone

RingCentral allows you to transfer a live call to a number of your choice. While transferring a call to a different number, you’ll have the option to transfer your call in one of three ways.

Transfer types

• Warm transfer allows you to contact the other person before transferring the call to them.
• Cold transfer means transferring the call directly without speaking to the other person.
• Transfer to voicemail allows you to transfer the caller directly to the other person’s voicemail. 
  Note: Voicemail transfers only work correctly if you transfer the call to a RingCentral MVP contact, extension, or direct number. 

See Transferring a call in the RingCentral app desktop and web

See RingCentral App for Desktop: Transferring Calls

See Transferring a call in the RingCentral mobile app 

Calls can be transferred using your Polycom Deskphone: 

• Warm Transfer Calls From a Polycom VVX Phone
• Cold Transfer Calls From a Polycom VVX Phone 
• Transfer Calls to Voicemail using a Polycom VVX Phone

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.