Computer Labs and Student Technology and Study Services: Dallas Campus

Wi-fi Access

The entire building and the patio have OPEN wireless access using twunet. There is some Wi-fi coverage available in the Garage on the west side (next to the patio) on the 1st and 2nd levels. 

Computer Lab Hours & Building Hours

The computer lab is accessible when the building is open. The campus will observe official university closures.

Support is not available on-site after 6 PM. For assistance, please contact the Service Desk:

• via chat: techchat.twu.edu
  • be sure to indicate you are in the TWU Dallas Computer Lab 
• via phone: 940-898-3971
• or submit a ticket request by clicking Technology Service Desk.

Computer Lab (6th floor)

The TWU Dallas Computer Lab is located on the sixth floor and is accessible during the hours listed in the table above. 

There are numerous Windows Desktop PCs, multiple dual monitor PCs, scanners, and LaserJet printers that print in black & white, along with a wheelchair-accessible desk with dual monitors on the East-side of the Computer Lab. This Computer Lab had multiple open spaces for BYOD collaboration with charging stations and rolling whiteboards. Black and white printing is free for TWU students. 

Black and white printing is free for TWU students.

How to Print:

• Log into any TWU Computer Lab or Library Computer using your Pioneer Portal credentials (username and password).
• Download and Open the document you want to print.
• Select Print when your document is ready.
• Print jobs are held for 20 minutes until released from 1 of 2 release stations in the Computer Lab, located on opposite sides of the printers.
• Tap to select your username on the release station, select all desired print jobs, tap Continue, tap Print.
• A message will appear stating which printer your jobs were released to. For example, IHSD6601PRN3 = Institute of Health Sciences, Dallas - Printer 3
• Retrieve your print jobs from the indicated printer. Printers are labeled and there is a print job screen above the printers where you can see what printer your job was released to.

Charging Stations in Computer Lab

Charging Stations are located throughout the Computer Lab. 

Student Assistants in Computer Lab

Student Assistants are located at the Front Desk to provide immediate assistance with Computers and Printers (hours may vary). Please do not open the printers. Instead, find a nearby student assistant or staff member. Alternatively, you may use techchat.twu.edu to make a technology service ticket.

Standard Software in Computer Lab

All Computers run Windows 10 with the Microsoft Office Suite (Office, PPT, Excel, etc.), Internet Explorer and Chrome browsers, SPSS 25, NCLEX, and Respondus Lockdown Browser. 

Computer Classrooms (6th floor)

There are three Computer Classrooms with Standard Lab Software installed. These rooms are used primarily for testing and can be reserved through the appropriate University Scheduling form. If you are testing, please make a ticket to request IT support: Technology Service Desk.

• 6500 has 31 PCs
• 6504 has 30 PCs
• 6700 has 36 PCs

Library Resources (6th floor)

Students may reserve Study Rooms and checkout Laptops and charging cords. There is a Quiet Area that houses 14 PCs that is accessible through the Library. There is a Nap Pod that is first-come, first-served. To view all of the Dallas Center Library services and resources and reserve any of these services see link: Dallas Center Library: Services & Resources.

The technology available for checkout:

• 7 HP Laptops with Standard Software and Examplify
• There are also a limited number of laptops available for long-term checkout each semester

Charging Stations on Campus

Eight charging stations with power outlets and USB ports are available inside the Computer Lab on 6th floor. There is a charging station located near the West staircase lounge area. There is a charging station located in room 3700, the Student Lounge (student ID is required to enter). A charging station is also located in room 3620, Multipurpose Room (currently an open Study Room).

Kiosks

The 1st floor kiosk is used for printing temporary parking permits. 

Outlets

All tiered classrooms have outlets in select seats.

For additional support, contact the Technology Service Desk at techchat.twu.edu, servicedesk@twu.edu, or 940-898-3971. To find additional information use the Technology Service Catalog.