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Updating iPhone Software
Connecting to TWU’s Exchange server requires iPhone software 2.1 or greater. Previous versions will need to be updated through iTunes.
1. Software version can be checked on iPhone by tapping Settings > General > About > Version.
2. Make sure the latest version of iTunes is installed, (newest version available at http://www.itunes.com) then connect iPhone to computer.
3. When iTunes opens, select iPhone under Devices located on the left.
4. In the iPhone Summary pane, click Check for Update.
5. Click Download and Install. Do not disconnect iPhone until the update has finished. For more information about the update, visit http://www.apple.com/ios/.
Adding TWU Google Mail Account (syncing email, calendar, and contacts)
Setup Google in an iOS mail application.
Note: There are known issues with Google Sync in iOS. It would be better to follow the instructions linked here or to install the Google Mail app.
Adding TWU Outlook Exchange Account (syncing email, calendar, and contacts)
Setting up a TWU Outlook Exchange Account creates a sync for TWU e-mail, calendar, and contacts.
1. At the Home screen, tap Settings > Mail > Accounts > Add Account > Microsoft Exchange.
2. On the next screen, enter the following information:
- Enter TWU Email address (e.g. jpioneer@twu.edu) and Description (Name the account), click Next
- Click Sign in
- Click Continue
- Enter password and click Next
- Completed Multifactor Authentication
- Click Save
iPhone is now configured.
Changing Email Sync Options (optional)
By default, the iPhone is configured to sync three days' worth of mail and one month of the calendar.
To sync email messages that are more than three days old, do the following:
1. At the Home screen, tap Settings, then Mail, Contacts, Calendars
2. Under Accounts, select the TWU Exchange account.
3. Tap Mail Days to Sync.
4. Select the mail days to synchronize e-mail messages.
To sync calendar events that are more than three days old, do the following:
1. At the Home screen, tap Settings, then Mail, Contacts, Calendars Under Calendar, tap Sync Calendars Under Calendar, tap Sync.
2. Select how far back to synchronize calendar events.
For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu,techchat.twu.edu, or submit a request through the Technology Service Catalog.
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