Glen Ray, Director of Student Accounts and Bursar
Phone: 940.898.3570
Fax: 940.898.3577
Email: payments@twu.edu
Website: www.twu.edu/bursar/
Student Accounts
You must pay all balances, such as tuition and fees, housing/meals, and library fines when they are due. Tuition and fees must be paid in full before the term begins or students must enroll in the installment payment plan, if available. Before the end of each academic term, you are expected to ensure that all outstanding accounts are paid. Grades, transcripts, diplomas, and other university benefits will be withheld until these obligations are met. Personal checks are not accepted for past due balances. It is the student’s responsibility to monitor their account online through Pioneer Portal and monthly account statements are provided if balances are due.
Refund of Credit Balances
TWU contracts with a third party, BankMobile Disbursements, to facilitate all student account related refunds for excess financial aid, loans, and credit balances due for dropped classes, housing deposits or other account adjustments. New students will receive a Welcome Packet with information on selecting a refund preference within two weeks of their first registration at TWU. Upon receipt, the student must select one of two options to receive university refunds or their refunds will be delayed. More specific information is available on the Bursar’s website above.
(The student services and resources described are available to students currently enrolled at the University. For some services or events, a fee may be charged and/or proper TWU identification may be required. Services vary from one university site to another.)