You may reset your own password using the Password Reset Tool or by clicking "Forgot your password?" on the Pioneer Portal login page.
The Service Desk cannot reset passwords over email or chat. For security reasons, password reset requests require a phone call to the Service Desk during business hours at 940-898-3971.
Please do NOT include your social security number or your password in tickets, emails or chats. Please do include your TWU username and/or your TWU ID number in the e-mail.