Automated Call Distribution (ACD)

Features

ACD offers greater functionality and more features to busy call centers.

  • Routes large volumes of incoming calls of specific groups or departments.
  • Provides a voice menu with options and information for callers without having to speak to someone.
  • Provides flexibility for routing call to a colleague or agent and distributes them equally.
  • Real time data and information regarding incoming calls and how they are being handled.

Getting started and support

Contact the Technology Service Desk 940-898-3971servicedesk@twu.edu, or submit a request by clicking Request Service on this page.

Who can use it

Departments and components may request ACD service.

Cost

Unified Communications will design a custom plan to meet specific needs. Cost varies depending upon number of users, features activated, etc. All system and licensing cost will be paid by the department.