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TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.