Popular Services

Pioneer Portal is a user’s gateway to self-service.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.

In addition to primary support with the Oracle "Phoenix" E-Business Suite (Budget, Finance, & HR) system, Enterprise Applications can provide "out of the box" support to meet the unique requirements of a TWU department, group, or business organization--whether the need is a minor adjustment to the existing software or the implementation of a new product, new screen/form, report, or process.

All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).

Lynda.com is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

Technology maintains mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.

The Office of Technology offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through the Office of Technology ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.

The Office of Technology provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Canvas is a web-based application which allows instructors to put class materials on the Internet.

Student Technology Assistants and Resources (STAR) is a technology resource program for all currently enrolled TWU students.

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

Legal investigations for the inappropriate use of information resources.

Laws (TAC and HIPAA) and industry mandates (PCI) require organizations to assess their vulnerabilities and risks.

The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.

A TWU email address (username@twu.edu) may allow a discount on cellular phone service.

Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.

A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.