NetSupport School - Monitor Mode

To monitor student workstations

Click the Monitor Mode icon on the left hand side of the window. 
Note: This is the default mode when NetSupport School is launched.

Each student workstation is represented as a thumbnail.

  • By mousing over a thumbnail, the option is available to zoom into that screen. The Zoom option can be toggled on/off by clicking the Zoom icon at the bottom of the window.
  • Double-clicking on a thumbnail will open a view session to the selected student.
  • Right-click on a student thumbnail to see a full range of available features. For example, by selecting multiple thumbnails, instructors can invite those students into a Chat session.

Changing the thumbnail refresh rate

Depending on how closely the instructor wants to monitor student activity they can adjust the frequency at which the thumbnails are refreshed.
Note: The default setting is 5 seconds which is the lowest time interval available. 

  1. Click Monitor
  2. Click Update
  3. Select the required time interval from the available options.

Show active application

When enabled, an icon will appear in the top right of each thumbnail indicating which application is currently active at the student machine. In addition, if the instructor has created approved and restricted application lists, a green (approved) or red (restricted) border will appear on the thumbnail, alerting the instructor to any potential misuse of applications.

Check the Applications icon at the bottom of the window.

Show active Web sites

Displays an icon in the bottom right of each thumbnail indicating which site the student is currently visiting. If the instructor has created approved and restricted web lists, a green (approved) or red (restricted) border will appear on the thumbnail, alerting the instructor to any potential misuse of the Internet.

Click the Web sites icon at the bottom of the window.

Show help requests

If enabled, this option highlights when a student has outstanding help requests. A flashing help icon appears in the bottom right of the relevant thumbnail.

To enable/disable

  1. Click Monitor
  2. Click Show Help Requests
    Note: A green check means enabled. To disable, click to remove green check. 

For more information see NetSupport School - Help Requests

Link List

For additional support, contact the Technology Service Desk at 940-898-3971servicedesk@twu.edu, techchat.twu.edu, or submit a request through the Technology Service Catalog.