How to resolve student issues with tests in Blackboard

To resolve student issues with tests in Blackboard:

  • Submit a Test for a Student - If a student was unable to submit a test but had completed the work, the instructor can submit the attempt so that the submission can be graded. 
  • Clear a Test Attempt - If a student experiences a technical problem while taking a test or needs an additional attempt, the instructor can help by clearing the test attempt. When the test attempt has been cleared, the grade is removed from the Grade Center and the student can retake the test.
  • Review the Test Access Log - Instructors can view a test attempt's Access Log for a list of times of various student interactions with the test. The log can help to confirm whether a student began a test or ran into problems during a test.

Steps to resolve student issues with tests are available. Blackboard Help resources include:

  1. Resolve Student Issues with Tests

If you have any questions, please contact the Technology Service Desk.

External Links:

  1. Resolve Student Issues with Tests: https://help.blackboard.com/Learn/Instructor/Tests_Pools_Surveys/Resolve_Issues_With_Tests

Details

Article ID: 29620
Created
Mon 4/24/17 11:23 AM
Modified
Fri 5/5/17 1:37 PM

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