Request Service through the TWU Service Catalog

A captioned video of these instructions is available on YouTube.

1. Navigate to the TWU Service Catalog.
2. Find the service entry for which assistance is required.
3. Click Request Service.
4. If prompted, sign in with TWU username and password.
5. Enter a Title.
6. Enter a Description of the request.
7. Optional: Browse for an Attachment. NOTE: Embedded images will not generate in the service request. Please use the attachment feature for any screenshots, etc.
8. When ready, click Request to submit the request.
9. Choose to create another request of this type, view the request just created, or view all ticket requests or navigate elsewhere.

For additional support, contact the Technology Service Desk at 940-898-3971, servicedesk@twu.edu, techchat.twu.edu, or submit a request through the TWU Service Catalog..

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