Blackboard Help

There are 4 support options available:

  1. Blackboard Student Overview - Provides an introduction to the basic tools used in a Blackboard course by students.
  2. Technology Service Desk - All ways to contact the TWU Service Desk are available. This is the best option when talking to a real person would be helpful. Open the Knowledge Base to search for a solution or answer your question. This option provides a way to look up additional information on related applications in Blackboard like Blackboard Collaborate, Campus Pack, Respondus LockDown Browser, Panopto (lecture capture), TurningPoint Cloud (clickers), or Turnitin.
  3. Technology Twitter Updates - Follow the TWU Technology Twitter page for Blackboard status updates.
  4. Teaching and Learning with Technology - Visit the Teaching and Learning with Technology website to access the guide for online courses and other resources.

To search for help by topic or keyword use:

  • Blackboard Help - Provides online help for students that includes an overview of Blackboard features, step-by-step documentation by topic, and search by keyword. This is your best option to look up “how to” information for a specific topic or keyword.
    1. Blackboard Help for Students
    2. Blackboard Help for Instructors

External Links:

  1. Blackboard Student Overview:
  2. Technology Service Desk:
  3. Knowledge Base:
  4. Technology Twitter Updates:
  5. Teaching and Learning with Technology:
  6. Blackboard Help for Students:
  7. Blackboard Help for Instructors:


Article ID: 15496
Mon 8/1/16 12:10 PM
Thu 1/17/19 7:47 AM

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