Phone System Basic Features

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Transferring Calls:

•      NEC multi-line phones: Press TRF to transfer a called/calling party to another destination. There will be an opportunity to announce the caller to the person they are being transferred to or hang up to complete a blind transfer.

•      Single-line phones: Press Flash and enter the extension. There will be an opportunity to announce the caller to the person they are being transferred to or hang up to complete a blind transfer.

•      Polycom VoIP/ACD phones: Transfer a caller using the PC client or use the Transfer soft key on the phone to complete the transfer.

Transfer a call directly to voicemail:

NEC multi-line phones: To transfer a caller to a TWU user mailbox:

1)   With a caller on the phone, press TRF. This action puts the caller on hold.

2)   Dial extension 81-4646 (pilot number into the TWU voicemail system).

3)   Press Option 2 (Quick Message).

4)   The system asks for the recipient extension/mailbox number. Enter the extension.

5)   Hang up to connect the caller to the user’s mailbox greeting.

Single-line phones: 

1)   With a caller on the phone, press Flash. This action puts the caller on hold.

2)   Dial extension 81-4646 (TWU voicemail system number).

3)   Press Option 2 (Quick Message).

4)   The system asks for the recipient extension/mailbox number. Enter the extension.

5)   Hang up to connect the caller to the user’s mailbox greeting.

Polycom VoIP/ACD phones: To transfer a call use the PC client software to initiate a transfer.

Speed Dial (one-touch) Buttons:

NEC multi-line phones: To program a speed dial (one-touch) button:

1)   With the handset down press FNC (it remains lit).

2)   Press the one-touch button to program.

3)   Dial the complete phone number (or extension number) and press FNC again (the light goes out).

4)   The display will show SPD SET if successful.

5)   Test to ensure the button was successfully programmed.

6)   Repeat this process to program other buttons.

Single-line phones: To program a speed dial (one-touch) button:

1)   Lift the handset or press SPKR.

2)   Press Store.

3)   Press the one-touch button to program.

4)   Dial the complete number or extension.

5)   Hang up the handset.

6)   Test to ensure the button was successfully programmed.

7)   Repeat this process to program other buttons.

Polycom VoIP/ACD phones: To program a speed dial use the PC client software to initiate programming.

For additional support, please contact the Technology Service Desk

Details

Article ID: 11346
Created
Wed 2/24/16 11:47 AM
Modified
Thu 7/26/18 3:25 PM