Why is my VPN connection so slow?

Asked by Heather Davis on Thu 10/19/17 2:43 PM
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Heather DavisThu 10/19/17 2:52 PMLast edited Thu 10/19/17 3:09 PM

A number of factors can affect the speed of a VPN connection from an off-campus location into the TWU network.

  • Speed of internet. Your home internet may run slow. You can test your speed at http://beta.speedtest.net/
  • Windows Updates and background programs. If your home device is updating Windows or running other programs that require a good deal of processing power, your VPN connection may be affected.
  • Cisco AnyConnect or older version? While older versions may work, you might contact the Technology Service Desk to upgrade to the latest VPN version.
  • Wireless or wired? If you are connected to the internet through a wireless router, your speed will be affected. Try connecting your device directly to the modem with a network cable.
  • Bandwidth bandits. Others in your home may be hogging your bandwidth with numerous devices running data-heavy applications.
  • Updates needed. Be sure that your home device is fully updated. Learn more about device maintenance at https://servicecenter.twu.edu/TDClient/Forums/Questions/Details?ID=111165
  • Restart the router/modem. Turn it off and back on again.
  • Use Remote Desktop. Learn how at https://servicecenter.twu.edu/TDClient/KB/ArticleDet?ID=11861
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