Overview

The Technology Support Request form serves as the primary point of contact for end users seeking assistance. The IT Solutions - Houston team is equipped to diagnose and resolve a wide range of issues, change requests, and service needs. This team consists of knowledgeable, service-oriented technicians dedicated to providing exceptional customer support and high-quality outcomes.

All interactions with the Houston on-site support team are documented in our ticketing system. As part of the resolution process, the team will coordinate with other Technology teams and relevant stakeholders as needed to ensure each request is addressed promptly, accurately, and thoroughly.

Who Should Use This Service

• This service is available to all faculty, staff, alumni, and both current and prospective students.

What We Provide

When you submit a Technology Service Request, IT will:

• Diagnose and resolve technical issues with hardware, software, and network access
• Assist with software installation, updates, and configuration
• Provide guidance and training on approved tools and platforms
• Coordinate with other IT teams or specialized support groups when necessary
• Communicate status updates and estimated resolution times
• Maintain documentation of all interactions for tracking and accountability

Important Notes and Additional Resources

• For additional support, please contact the Technology Service Desk at 940-898-3971 or servicedesk.twu.edu