Use this form for the following purchasing questions:
- Purchasing Category Codes (which code should I use?)
- Requisition Process Steps (what do I do next?)
- Status Check-In (follow up on a request, requisition, or PO)
- End of Fiscal Year Questions
- Receiving in Oracle Cloud
- Other
Frequently Asked Questions:
Q. How do I check invoice payment status?
A. Accounts Payable created a how-to that you can find here: https://twu.edu/media/documents/controller/How-to-Check-Invoice-Payment-Status-in-Oracle.pdf
Q. When creating a requisition where should I attach my quote and other documents?
A. Attach all documents to the header (main page) of the requisition - not on the individual lines you add to cart. Always choose “TO BUYER” for all attachments.
Q. How long does it take to process my requisition?
A. Once procurement has all documentation required for processing it can take up to 5-10 days depending on the volume.
Q. My quote includes a signature line, but the supplier confirmed they’ll accept a PO instead of a signed quote. What’s the best way to proceed in this situation?
A. Attach the email from supplier stating no signature required to requisition along with quote and submit to procurement. Buyers will accept email from supplier and process to PO.
Q. If my approver does not receive a notification to approve in Cloud what do I do?
- Review the approval by clicking the pending approval on the requisition link in Oracle under My Requisitions tab. If error message for approver - they have not been set up for account string.
- Enter an Oracle Cloud ticket and request approver setup.
- Check spam notifications in outlook.
Q. Can I combine Tejas punch-out items and non-catalog items on 1 requisition?
A. No, if you have both punch-out items and non-catalog items on a quote, you must enter everything as a Non-Catalog requisition.
Q. Do I need a quote if I’m ordering through punch-out?
- Effective August 2025 IT no longer requires a quote for punch-out items on Tejas as long as you are purchasing qty 3 or fewer computer standard set-ups
- For any orders where you are purchasing quantities 4 or more a quote from IT is required.
Q. How can I change the Natural Account/Category?
A. The ONLY way to update the natural account is to update the category name and select and hit save
Q. How do I process a change on a requisition that has already been processed to a PO and sent to vendor?
- This is considered a POCN (PO Change Notification). Department will need to enter a new requisition in Oracle for the total change and submit. After dept manager approves Procurement will add to existing PO and resend to the supplier.
- If you are increasing the total PO over 10%, you must include a POCN change form
- In description line of requisition enter “POCN - TWU26-XXXXX” and attach all backup documentation required (POCN form, updated quote/invoice, etc)