Automated Call Distribution (ACD)


ACD offers greater functionality and more features to busy call centers.

  • Routes large volumes of incoming calls of specific groups or departments.
  • Provides a voice menu with options and information for callers without having to speak to someone.
  • Provides flexibility for routing call to a colleague or agent and distributes them equally.
  • Real time data and information regarding incoming calls and how they are being handled.

Getting started and support

Contact the Technology Service Desk at,, submit a request through the Technology Service Catalog, or submit a request by clicking Request Service on this page.

Who can use it

Departments and components may request ACD service.


Unified Communications will design a custom plan to meet specific needs. Cost varies depending upon number of users, features activated, etc. All system and licensing cost will be paid by the department.

Automated Call Distribution (ACD)


Service ID: 12022
Tue 2/2/16 4:02 PM
Wed 7/15/20 2:20 PM