Search300 Results

We all do it. We run into technical difficulties, and we reach out to the person we know can help. This seems like a good idea at the time, but the TWU has the TWU Technology Service Desk that will almost always be a better bet for the first contact. Here are some reasons to start with the Service Desk, rather than your favorite IT person.

Learn about your VOIP desk phone

Contact the Service Desk if you have a new device or have lost your current Duo-enrolled device.

If you need to monitor or answer calls for other people (either with a desk phone or the desktop app), this training video will get you started.

Presence enables you to detect the phone status of your colleagues and display on your desk phones or RingCentral App. You can set user presence in RingCentral App (HUD) or RingCentral online.

Call Flip lets you transfer a live call between your devices, including home phones, desk phones, smartphones, using an assigned single digit without any interruption to the call.

There are some common troubleshooting steps to try before contacting the Technology Service Desk for support to get back to work quickly.

RingCentral allows users to make and receive calls from the computer desktop, mobile app, or desk phone.

Live sessions, and recordings can only be viewed in Chrome. If prompted for a flash update please contact the Service Desk.

There are several support options available to ask your instructor a question, search for answers online, use the Guide to Online Learning to get started using Canvas, and contacting the Technology Service Desk for technical support. Review Canvas Computer Specifications and Supported Browsers.

Students, staff, and faculty may update their name record, username change and domain change with TWU. Select a status below and follow the steps to request a name/username/domain change.

Each lapel mic comes in a box with a carry pouch, microphone, lapel clip, windscreens in a plastic capsule, and instructions.

Frequently asked questions for RingCentral users transitioning from remote work back to campus