Help, I received a requests for TWU Documents!

Here is what you should do if you as an employee receive a document that looks to be a Request for Public Information

TWU employees may receive Open Records Request (TPIA or FOIA) in many different ways; e-mail, regular mail, hand delivery, fax, or verbally.

Texas law does require all written request for information to be answered within ten (10) business days of its receipt. Conversely, Texas law does not require a state agency to respond to a verbal request for public information.

Texas Woman’s University has a dedicated e-mail address for electronic Public Information Request, so if  you as an employee receive a document that looks to be a Request for Public Information (it need not say “REQUEST FOR PUBLIC INFORMATION”), please follow the guidelines below.

1. Request Received via E-mail
   1. DO NOT FORWARD the request to our Office via e-mail!
   2. Reply to the sender that they may send their records request to the University by

• faxing the request to the TWU Office of the General Counsel at (940) 898-3244;
• mailing the request to the TWU Office of the General Counsel Attn: Information Officer, P.O. Box 425497; Denton, Texas 76204;
• hand delivering the request to 304 Administration Dr., ACT 14th Floor, Denton, TX 76204; or
• e-mailing the request to openrecordsrequest@twu.edu.

“Thank you for your e-mail, however Texas Woman’s University has a dedicated e-mail address for electronic Public Information Request. Please send your request to openrecordsrequest@twu.edu. You may also send your records request via fax, mail or hand delivery.  Your request will be processed as soon as it is received by the Public Information Officer.”

2. Request Received via FAX
   1. Date Stamp the request and immediately send it to our Office on ACT 14^th Floor or fax it to the attention of the Information Officer at (940) 898-3244.

3. Request Received via Mail
   1. Date Stamp the request and immediately send it to our Office on ACT 14th Floor or fax it to the attention of the Information Officer at (940) 898-3244.

4. Request Received via Hand Delivery
   1. Date Stamp the request and immediately send it to our Office on ACT 14th Floor or fax it the attention of the Information Officer at (940) 898-3244.

5. Request Received Verbally
   1. Kindly, inform the individual that they may submit their information request by emailing the request to the TWU Office of the General Counsel at openrecordsrequest@twu.edu, faxing the request to (940) 898-3244, mailing the request to P.O. Box 425497; Denton, Texas 76204, or hand deliving the request to 304 Administration Dr., ACT 14th Floor, Denton, TX 76204.