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ExamSoft Examplify is used by several academic programs at TWU, including Nursing and Occupational Therapy (OT), to deliver secure examinations. Students are responsible for ensuring they have access to a properly configured device before exam day. Reviewing the requirements and completing the recommended preparation steps in advance can help prevent technical issues and ensure a smooth testing experience.
Device Options
Exams may be taken using one of the following:
- Your personal laptop computer
- An assigned computer classroom on campus
- A TWU loaned laptop from the Library
- A technology kiosk laptop (emergency use)
Using an Assigned Computer Classroom
If you are taking your exam in an assigned computer classroom on campus, IT Solutions will coordinate with your instructor to prepare the testing environment. Systems will be checked and updated in advance to help ensure the computers are ready for testing.
Using a TWU Library Loaned Laptop
If you are using a loaned laptop from the TWU Library:
- Sign in to Examplify before exam day.
- Check whether Examplify requires any updates.
- If updates are needed, submit an IT support ticket as soon as possible.
- Be available for assistance from IT Solutions team either the day before your exam, or at least one hour before the scheduled exam start time on exam day.
Using a Technology Kiosk Laptop
Technology kiosk laptops are intended for emergency use and may be checked out for up to four hours.
If you plan to use a kiosk laptop:
- Check out the laptop at least one hour before your exam.
- Sign in to Examplify and check whether any updates are required.
- If Examplify requires updates, submit an IT support ticket immediately.
- IT Solutions will work with the student and provide support as needed.
Using Your Personal Laptop
If you are using your own laptop, follow the preparation steps below to ensure your device meets Examplify requirements and is ready for testing.
Before Your Exam
Device Requirements
- Exams must be taken on a laptop or desktop computer.
- iPads and other tablet devices are not permitted for ExamSoft examinations.
- Verify that your device meets the current Examplify minimum system requirements before exam day.
- Examplify will run on Mac and Windows operating systems, but will not run on Chromebook, Android, or Linux operating systems.
Review system requirements:
Examplify Minimum System Requirements
Prepare Your Device
To help ensure a smooth testing experience:
- Install the latest version of Examplify.
- Run operating system updates the night before your exam to avoid unexpected updates during testing.
- Restart your computer after updates are complete.
- Check again for updates and restart your computer.
- Fully charge your laptop and bring your charger.
- Close unnecessary applications before launching Examplify.
Verify Access Before the Exam
At least one hour before your scheduled exam:
- Open Examplify and sign in.
- Install any required Examplify updates.
- Verify that you can access Examplify successfully.
- Download any required exam files if instructed by your instructor.
Multi-Factor Authentication (MFA)
To avoid sign-in issues:
- Verify your Microsoft MFA method is working before exam day: Microsoft MFA
- Set up at least one additional MFA sign-in method (such as Microsoft Authenticator, or Passkey) in case your preferred method is unavailable.
- Keep your mobile device available during sign-in.
Prepare for Exam Day
Students should review the ExamSoft Quick Start Guide and complete all recommended preparation steps before their examination.
Exam Day Checklist
Before leaving for your exam, confirm the following:
✅ Laptop meets Examplify system requirements
✅ Operating system updated
✅ Examplify installed and updated
✅ Successfully logged in to Examplify at least one hour before the exam
✅ Your laptop restarted
✅ Laptop fully charged and charger packed
✅ Multiple MFA sign-in methods available
✅ Exam file downloaded (if required)
✅ Reviewed the ExamSoft Quick Start Guide
Important: Do not wait until the start of your exam to verify access. Log in to Examplify at least one hour before your exam to check for updates, confirm MFA access, and verify that your exam file is available.
Troubleshooting and Common Issues
If you experience problems before or during an exam, try the following steps.
Examplify Will Not Open
- Restart your computer and relaunch Examplify.
- Confirm your device meets the minimum system requirements.
- Install any available Examplify updates.
- Verify that your operating system is supported and fully updated.
Unable to Sign In
- Verify your username and password.
- Check your internet connection.
- Try an alternate MFA method.
- Ensure your mobile device is available to approve MFA requests.
MFA Not Working
If you cannot complete multi-factor authentication:
- Try an alternate sign-in method.
- Ensure your phone has network connectivity.
- Ensure you have registered more than one MFA method before exam day.
- If you still have issues with MFA, call the Service Desk at 940-898-3971 for assistance.
Exam File Is Missing or Will Not Download
- Confirm you are connected to the internet.
- Sign out of Examplify and sign back in.
- Verify that your exam has been released by your instructor.
- Download exam files at least one hour before the scheduled exam whenever possible.
Device Performance Issues
- Close all unnecessary applications before starting the exam.
- Restart your computer prior to launching Examplify.
- Ensure sufficient battery power and connect your charger if needed.
- Complete operating system updates the night before the exam to avoid update prompts during testing.
Technical Support
If you are unable to resolve the issue:
- Review the ExamSoft support resources:
- Contact your instructor for exam-specific questions.
- Contact the TWU Technology Service Desk at 940-898-3971 if you need assistance with your TWU account, password, or MFA methods.