My Recently Visited Services
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
Pioneer Portal is a user’s gateway to self-service.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Report software issues (Standard software, Student apps, Enterprise Apps)
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
This form is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
Reporting information security concerns or suspected security incidents.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
The Center for Faculty Commons website can help with design and poster printing services.
TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.