My Recently Visited Services

Pioneer Portal is a user’s gateway to self-service.

TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.

IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.

TWU provides Google Suite for Education which includes the Sites application.

IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.

TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.

Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library

Find support for Oracle Cloud using this brief form

Well-written answers to the most common user queries.

Issues related to your TWU username and password

Report software issues (Standard software, Student apps, Enterprise Apps)

Report an issue with your TWU printers, ImageNet printers, and GoPrint

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Report connectivity issues within the university campus network.

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Issues related to your TWU device or department owned devices

You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.

For all TWU credit card and/or Concur inquiries.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

Request support or changes related to your department’s leased copier(s).

If you are needing to amend details of an existing agreement, put in your request here.

Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier