My Recently Visited Services
The on-campus networks provide access to a variety of computing and information services.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Pioneer Portal is a user’s gateway to self-service.
With a people-centric approach and focus on student, staff, and faculty needs, we evaluate and analyze current processes, systems, and workflows to identify areas for improvement through collaboration with different professionals in different areas and levels within an organization.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
This form is for printers located in/around computer labs across campus.
Report software issues (Standard software, Student apps, Enterprise Apps)
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
If you are needing to amend details of an existing agreement, put in your request here.
For Amazon Business account set-up and inquiries.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.