My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
TWU provides Google Suite for Education which includes the Sites application.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Everyone at TWU has access to network storage space.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.