My Recently Visited Services
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Pioneer Portal is a user’s gateway to self-service.
Contract Routing Request for purchases that require a contract review
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Report software issues (Standard software, Student apps, Enterprise Apps)
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Internal requests for Chartwells and housing staff
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
Faculty, staff and student employees at TWU have access to network storage space.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
For Amazon Business account set-up and inquiries.