My Recently Visited Services

IT Solutions provides on-site support for each of our three campuses.

The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.

TWU provides Google Suite for Education which includes the Sites application.

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.

A TWU email address (username@twu.edu) may allow a discount on cellular phone service.

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.

Pioneer Portal is a user’s gateway to self-service.

This form is for printers located in/around computer labs across campus.

State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.

An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.

Faculty, staff and student employees at TWU have access to network storage space.

Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.

The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.

Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.

Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.

Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.

With a people-centric approach and focus on student, staff, and faculty needs, we evaluate and analyze current processes, systems, and workflows to identify areas for improvement through collaboration with different professionals in different areas and levels within an organization.

New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.

A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.

Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.

Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.