My Recently Visited Services
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
Request support or changes related to your department’s leased copier(s).
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
IT Solutions provides on-site support for each of our three campuses.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.