My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Contract Routing Request for purchases that require a contract review
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
ID cards and readers are managed by ID and Dining Services.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Reporting information security concerns or suspected security incidents.
IT Solutions provides on-site support for each of our three campuses.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Internal requests for Chartwells and housing staff
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.