My Recently Visited Services
Antivirus is protective software designed to defend a computer against malicious software.
Pioneer Portal is a user’s gateway to self-service.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Report software issues (Standard software, Student apps, Enterprise Apps)
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
Technology develops its annual report to demonstrate its value to the University.
For all TWU PCard, Travel Card, or Concur issues and questions.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.