My Recently Visited Services
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Pioneer Portal is a user’s gateway to self-service.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
Report software issues (Standard software, Student apps, Enterprise Apps)
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.