My Recently Visited Services
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
Pioneer Portal is a user’s gateway to self-service.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
The Center for Faculty Commons website can help with design and poster printing services.
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
Report software issues (Standard software, Student apps, Enterprise Apps)
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Contract Routing Request for purchases that require a contract review
Antivirus is protective software designed to defend a computer against malicious software.
This form is for printers located in/around computer labs across campus.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.