My Recently Visited Services
Contract Routing Request for purchases that require a contract review
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
For Amazon Business account set-up and inquiries.
Pioneer Portal is a user’s gateway to self-service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
This form is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
Antivirus is protective software designed to defend a computer against malicious software.