My Recently Visited Services
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Report software issues (Standard software, Student apps, Enterprise Apps)
For Amazon Business account set-up and inquiries.
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
The Center for Faculty Commons website can help with design and poster printing services.
Enterprise Applications teams support third-party application integration for student information systems. Examples of software include Canvas and Hobson's Connect.
Pioneer Portal is a user’s gateway to self-service.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Contract Routing Request for purchases that require a contract review
Use this form to request access for an individual contractor or a group of contractors. To be submitted by hiring manager/supervisor
Use this form to make requests for changes to building schedules. Most requests will be related to events scheduled outside of regular hours. Only Faculty and Staff may submit this form.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
In accordance with the Office of Human Resources’ alternative work policy, URP 05.620 Alternative Work Arrangements for Staff Employees, employees shall utilize University-provided computers. IT Solutions maintains and supports University-owned computing devices, addressing lifecycle upgrades and application of security patches.
Use this service to request approval for utilizing personally-owned computers for telecommuting.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations