My Recently Visited Services

Pioneer Portal is a user’s gateway to self-service.

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.

Issues related to your TWU username and password

Report software issues (Standard software, Student apps, Enterprise Apps)

Report an issue with your TWU printers, ImageNet printers, and GoPrint

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

Report connectivity issues within the university campus network.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

Issues related to your TWU device or department owned devices

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

Technology develops its annual report to demonstrate its value to the University.

Find support for Oracle Cloud using this brief form

For Amazon Business account set-up and inquiries.

For Summus account set-up and inquiries.

If you are needing to amend details of an existing agreement, put in your request here.

For all TWU credit card and/or Concur inquiries.

LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.

Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.

This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.

IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.

IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.

Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.