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State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Pioneer Portal is a user’s gateway to self-service.
Use this form to request support with a Purchase Order or Requisition.
Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Exceptions are deviations from published policies, standards and procedures. They may be necessary for urgent business needs, resource gaps or academic pursuits. All exceptions carry inherent risk that should be monitored by the university. Exceptions should be minimized as they increase the university’s risk exposure in areas.
Contract Routing Request for purchases that require a contract review
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
With a people-centric approach and focus on student, staff, and faculty needs, we evaluate and analyze current processes, systems, and workflows to identify areas for improvement through collaboration with different professionals in different areas and levels within an organization.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
Report software issues (Standard software, Student apps, Enterprise Apps)
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.