My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Antivirus is protective software designed to defend a computer against malicious software.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
For all TWU PCard, Travel Card, or Concur issues and questions.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
TWU provides Google Suite for Education which includes the Sites application.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.