My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.
Antivirus is protective software designed to defend a computer against malicious software.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
Everyone at TWU has access to network storage space.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
For people taking online classes ONLY and who are more than 50 miles from any one of our campuses in Denton, Dallas, or Houston.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
Report software issues (Standard software, Student apps, Enterprise Apps)
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.