My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Everyone at TWU has access to network storage space.
Client Services employs a dedicated team of technicians to ensure stable operation of all TWU computer labs and computer classrooms.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
Printing is available through network printers (owned or leased). Open access computer lab printers are managed by GoPrint stations that are used to track and release print requests.
IT Solutions can assist its colleagues to find software options, evaluate them, make a good decision, and then purchase the system in a way that protects the end users.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
ID cards and readers are managed by ID and Dining Services.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Contract Routing Request for purchases that require a contract review