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Technology can provide hosting services for University colleagues who want to operate their equipment in a secure, centrally-managed data center.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Report software issues (Standard software, Student apps, Enterprise Apps)
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Pioneer Portal is a user’s gateway to self-service.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Use this form to request support with a Purchase Order or Requisition.
TWU provides Google Suite for Education which includes the Sites application.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
IT Solutions provides on-site support for each of our three campuses.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
Use of a “virtual private network” application creates a secure, encrypted communication channel over the Internet that effectively connects the user’s computer directly to the TWU network.