My Recently Visited Services

You can use this service to request access for an individual or for a group.


Issues related to your TWU username and password


Pioneer Portal is a user’s gateway to self-service.


The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.


This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.


Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.


Find support for Oracle Cloud using this brief form


A TWU email address (username@twu.edu) may allow a discount on cellular phone service.


Contract Routing Request for purchases that require a contract review


TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.


For Amazon Business account set-up and inquiries.


For all TWU credit card and/or Concur inquiries.


IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.


Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.


Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.


Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.


Issues relating to email. Gmail, Outllook, webmail, mobile phone mail


Issues related to your TWU device or department owned devices


Please note you must have an employment status in our system before we can provide you with a Zoom license. You can check with your department for your PTF approval.


The Technology Service Center is TWU's 100% web-based service request solution for technology support.


State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.


Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.


WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.


TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.