My Recently Visited Services
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Pioneer Portal is a user’s gateway to self-service.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.
This is for communication between Conference Services and IT Solutions Techs in Dallas and Houston
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Report software issues (Standard software, Student apps, Enterprise Apps)
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Use this form to request support with a Purchase Order or Requisition.
Use this form to submit questions related to purchasing, requisitions, or procurement processes.
Request support or changes related to your department’s leased copier(s).
For all TWU PCard, Travel Card, or Concur issues and questions.