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Find support for Oracle Cloud using this brief form


Everyone at TWU has access to network storage space.


Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.


TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.


The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.


Pioneer Portal is a user’s gateway to self-service.


Technology develops its annual report to demonstrate its value to the University.


TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.


Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.


IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.


Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.


All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).


Issues related to your TWU username and password


Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.


Have a question about an existing or upcoming contract?


WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.


For Summus account set-up and inquiries.


Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.


Technology can provide hosting services for University colleagues who want to operate their equipment in a secure, centrally-managed data center.


If you are needing to amend details of an existing agreement, put in your request here.


Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations


Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.


Report an issue with your TWU printers, ImageNet printers, and GoPrint


The Center for Faculty Commons website can help with design and poster printing services.


Well-written answers to the most common user queries.