My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Pioneer Portal is a user’s gateway to self-service.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
Faculty, staff and student employees at TWU have access to network storage space.
Contract Routing Request for purchases that require a contract review
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Reporting information security concerns or suspected security incidents.
System Administration services provides installation, management, and support for servers running the Linux and Windows operating systems.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Report software issues (Standard software, Student apps, Enterprise Apps)