My Recently Visited Services

Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations

IT Solutions manages a limited number of Zoom Webinar licenses for academic events where attendance is expected to exceed 300 participants.

This form is intended for academic webinar requests only. For non-academic events or webinars, please contact Jess Tate (JTate2@twu.edu) with TWU Conference Services.

Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.

Pioneer Portal is a user’s gateway to self-service.

TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.

For Amazon Business account set-up and inquiries.

The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.

A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.

TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

IT Solutions provides on-site support for each of our three campuses.

The computer replacement program provides all eligible employees a computer and manages the operational costs associated with the rapid growth of technology related to personal computing by a replacement cycle.

New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.

All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.

Departments and components may request activation of a phone bank to use for outreach and/or fundraising.

IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.

In accordance with the Office of Human Resources’ alternative work policy, URP 05.620 Alternative Work Arrangements for Staff Employees, employees shall utilize University-provided computers. IT Solutions maintains and supports University-owned computing devices, addressing lifecycle upgrades and application of security patches.

Use this service to request approval for utilizing personally-owned computers for telecommuting.

Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.

TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.

This form is for printers located in/around computer labs across campus.