My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Pioneer Portal is a user’s gateway to self-service.
The Managed Workstation program is TWU’s approach to managing University software and hardware computer needs.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Request support or changes related to your department’s leased copier(s).
Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus.
Contract Routing Request for purchases that require a contract review
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
In accordance with the Office of Human Resources’ alternative work policy, URP 05.620 Alternative Work Arrangements for Staff Employees, employees shall utilize University-provided computers. IT Solutions maintains and supports University-owned computing devices, addressing lifecycle upgrades and application of security patches.
Use this service to request approval for utilizing personally-owned computers for telecommuting.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
The Center for Faculty Commons website can help with design and poster printing services.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
ID cards and readers are managed by ID and Dining Services.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
In accordance with TWU Regulation and Procedure 02.450, IT Solutions provides laptops and certificates for employees who plan to travel to foreign countries.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
Submit this form if you need help with the technology in a classroom or just need training on how to use the technology in the classroom.
*If you are having problems with this form, please email servicedesk@twu.edu with screenshots and a brief description of your problem.*
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.