My Recently Visited Services
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.
This form is for printers located in/around computer labs across campus.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources, and measures such things as conversions and sales. It's the most widely used website statistics service.
For Amazon Business account set-up and inquiries.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Any person that discovers a vulnerability in TWU systems or system components (e.g., hardware, software, firmware) may report the vulnerability to the Information Security team.
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
WebAdvisor allows users to access a variety of university services. The set of services available to a user depends on the role(s) the user has within the university.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.