My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
All computers are classified as “controlled items” by State Property Accounting (SPA). TWU is required by the State to maintain an inventory of all computers. Property Control in Facilities Management is responsible for maintaining the inventory of controlled and capitalized items.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
Reporting information security concerns or suspected security incidents.
This service is strictly for students enrolled in a 100% online program who are located more than 50 miles from any TWU campus and require a TWU ID card for proof of student status.
Antivirus is protective software designed to defend a computer against malicious software.
Report software issues (Standard software, Student apps, Enterprise Apps)
Well-written answers to the most common user queries.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
After IT Solutions completes a custom application on behalf of a Department or Group, extensive testing is required to ensure that the application both functions as desired and has the look and feel wanted.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.