My Recently Visited Services
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Pioneer Portal is a user’s gateway to self-service.
Google Drive for Faculty and Staff is a cloud storage service that allows users to upload, create, edit, and work collaboratively with others on a variety of documents online. Microsoft OneDrive allows users to get to files and photos from anywhere, on any device and to share and work together with anyone.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
The Business Applications team support third-party application integration for several academic departments and business offices. Examples of software include CourseLeaf, OnBase,Terminal4, and TerraDotta.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Wireless network service enables a wireless enabled computer or devices such as laptops, iPhone, iPod Touch and Android devices to connect to the TWU network and internet without plugging into a network jack.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Antivirus is protective software designed to defend a computer against malicious software.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
This form is for printers located in/around computer labs across campus.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
Report software issues (Standard software, Student apps, Enterprise Apps)
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.