My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Pioneer Portal is a user’s gateway to self-service.
Everyone at TWU has access to network storage space.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
The Technology Service Center is TWU's 100% web-based service request solution for technology support.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.
New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.
Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
The Center for Faculty Commons website can help with design and poster printing services.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
Reporting information security concerns or suspected security incidents.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
ID cards and readers are managed by ID and Dining Services.
This is where you can submit access requests. PLEASE read the VERY HELPFUL INFORMATION before pressing the request button. We can tell when you haven't.