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The on-campus networks provide access to a variety of computing and information services.
Automate your workflow by collaborating with IT Solutions. Move paper forms online and reduce the cost of doing business.
Classroom AV and media include Panopto lecture capture, Zoom, microphones, AMX touch panels, and Apple TV.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Active Learning Classrooms are designed to increase student-faculty interaction or encourage groups of students to work together to complete a task.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
Everyone at TWU has access to network storage space.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Sometimes off-the-shelf software cannot meet the unique and complex requirements of a department, group, or business organization. TWU’s team of experienced developers and project coordinators can help, whether the need is a minor adjustment to existing software or the implementation of a major system.
Request support or changes related to your department’s leased copier(s).
Pioneer Portal is a user’s gateway to self-service.
Microsoft Outlook allows for the creation of email-based “public folders” that can be shared among a group of TWU employees. The shared email service is typically used by departments that need a general email address, by student organizations and clubs to share information, and by workgroups large and small to collaborate with co-workers.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
TWU classrooms are designed to meet the varied needs of the faculty, students and departments across the University. Classroom technology hardware serves as a medium to accentuate, enhance, and facilitate pedagogy.
Report software issues (Standard software, Student apps, Enterprise Apps)
TWU negotiates with vendors to secure discounts on hardware for TWU students, faculty, and staff.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.