My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
An organized and curated collection of any and all technology-related services that can be performed by, for, or within TWU.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
TWU provides Google Suite for Education which includes the Sites application.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
Antivirus is protective software designed to defend a computer against malicious software.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
Pioneer Portal is a user’s gateway to self-service.
IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.
**Faculty and Staff ONLY**
This is where you can submit changes to schedules for buildings/doors/areas for special events or extended hours access.
Individuals at TWU are encouraged to use Google Meet, RingCentral, or Zoom as self-service chat and/or audio and video call services.
Report an issue with your TWU printers, ImageNet printers, and GoPrint
The Center for Faculty Commons website can help with design and poster printing services.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.