My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Faculty, staff and student employees at TWU have access to network storage space.
Pioneer Portal is a user’s gateway to self-service.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
A variety of statistical software is available at TWU. Popular software includes SPSS, nVivo, R, and SAS.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
IT Solutions offers project management services for software and hardware integration (access or connections to existing TWU systems), installation, and configuration.
Report a damaged access card, malfunctioning card reader, or a door not reading correctly.
Contract Routing Request for purchases that require a contract review
All faculty, staff, and students associated with Texas Woman's University must have a Pioneer Portal account. This account is the key to unlocking several information pages that are found only on TWU's Intranet (Portal).
TWU Information Security offers investigative and analysis services to assist with official investigations related to information resources.
Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier