My Recently Visited Services
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Enterprise Applications teams support third-party application integration for student information systems. Examples of software include Canvas and Hobson's Connect.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Internal requests for Chartwells and housing staff
Pioneer Portal is a user’s gateway to self-service.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
LinkedIn Learning is an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.
Faculty, staff and student employees at TWU have access to network storage space.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Texas Woman's University Department of Public Safety uses a variety of methods to alert students, faculty, and staff in case of a significant emergency on a campus.
Proofpoint has been a leader in effective blocking of email-borne threats for over a decade.
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
In accordance with the Office of Human Resources’ alternative work policy, URP 05.620 Alternative Work Arrangements for Staff Employees, employees shall utilize University-provided computers. IT Solutions maintains and supports University-owned computing devices, addressing lifecycle upgrades and application of security patches.
Use this service to request approval for utilizing personally-owned computers for telecommuting.
TWU provides a searchable directory of faculty, staff, and student employees. There is also a directory search by department.
The on-campus networks provide access to a variety of computing and information services.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.