My Recently Visited Services
Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.
State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.
Pioneer Portal is a user’s gateway to self-service.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
Report software issues (Standard software, Student apps, Enterprise Apps)
TWU Technology works with faculty on custom software solutions, particularly to innovate in areas such as assessment.
Departments and components may request activation of a phone bank to use for outreach and/or fundraising.
Multiple calendars can be created and shared, allowing different levels of permissions for each user.
PsychData, which is similar to software programs such as Survey Monkey, has additional features pertinent to academic research.
Antivirus is protective software designed to defend a computer against malicious software.
TWU operates two primary domains: pioneer (for students) and fs (for faculty and staff). Active directory is the primary system TWU uses to create usernames.
RingCentral and Google Meet are communications tools that offer instant messaging (IM), as well as many other features to enhance collaboration and communication in an organization.
TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.
A high performance web conferencing system with accessories is available on each of the three campuses for the purpose of connecting students in classrooms across distances, as well as connecting business meetings meeting from various locations.
Secure Sockets Layer (SSL) encryption secures websites, intranets, extranets, and other server-based applications.
This form is for printers located in/around computer labs across campus.
IT Solutions provides several web conference classrooms equipped with Axis and/or Avers cameras.
Convenient on-demand access to full-function laptop computers in the Student Union at Hubbard Hall and Blagg-Huey Library
The TWU DBAs support Oracle and Microsoft SQL databases for the TWU community.
IT Solutions provides several video-conference rooms equipped with Cisco codecs and HD quality LifeSize units.
Upon request, a member of the classroom support team will meet with the user and train them on how to use the technology in the classroom or web conference room.
TWU Voicemail provides TWU faculty and staff a convenient and cost-effective system for receiving, sending, and managing voicemail messages. RingCentral is a unified communications package which provides phone, messages, fax, text, chat, and meetings in one place. RingCentral services can be managed using desktop / mobile app or online account. Some features are available via phone. Voicemail and faxes can be delivered to email.
TWU-owned computers and devices come pre-loaded with a standard selection of software that will suit the business and academic needs of most users at TWU.