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Miscellaneous Agreements are agreements that do not fall under Academic Agreements or Procurement Contracts.
Pioneer Portal is a user’s gateway to self-service.
TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.
Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.
The Technology Knowledge Base contains articles with instructions about services listed in the Technology Service Catalog.
Colleague is the software package that houses the University’s information in areas that include processing of student applications and registration, scheduling of classes, assisting in financial aid processing, processing of payment of tuition and fees, reporting grades and transcripts, and more.
Shibboleth is the authentication system that enables access to web applications via single sign-on. Portal ID account holders use Shibboleth to gain access to these resources.
A virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software, or a combination of both.
A TWU email address (username@twu.edu) may allow a discount on cellular phone service.
IT Solutions provides on-site support for each of our three campuses.
Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.
IT Solutions offers a variety of of training and outreach opportunities in support of software, hardware, productivity, and business processes.
Digital signage is a technology that allows users to post information that would traditionally be put on a bulletin board on a digital display.
Technology can provide hosting services for University colleagues who want to operate their equipment in a secure, centrally-managed data center.
TWU negotiates with vendors to provide TWU students, faculty, and staff access to discounted software for their personal machines and devices.
Choose from various software to support word processing, data analysis, presentations, desktop publishing, calendar-keeping, emailing, and PDF needs.
IT Solutions commits to a culture of cybersecurity awareness through outreach, training, and promotion. Information Security Training is mandated by the State of Texas and is required to be completed at hire and annually thereafter by all employees and contractors that use a computer for 25% or more of their responsibilities.
IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.
System owners that need to replace a cloud service that is not TX-RAMP compliant may request a transitional grace period.
Antivirus is protective software designed to defend a computer against malicious software.
Technology coordinates mailing lists associated with HR records for faculty, staff, students, adjunct faculty, GTAs, etc. Lists are also broken-down by department and by campus.