Popular Services

Pioneer Portal is a user’s gateway to self-service.

Find support for Oracle Cloud using this brief form

For all TWU credit card and/or Concur inquiries.

Unlike a “help desk”, which primarily provides only information, a “service desk” owns the incidents and questions reported to it and has the training and ability to resolve a high percentage of queries, thereby facilitating faster resolution times to its customers and users.

You can use this service to request access for an individual or for a group. All requests for access to spaces within the Health Sciences Center on the Denton campus must be directed to hscrequests@twu.edu due to the number of high security areas within the building.

Contract Routing Request for purchases that require a contract review

Students have access to self-service where they can plan their degree, register for courses, contact their academic advisors, and (soon) manage holds and financial information.

The Technology Service Center is TWU's 100% web-based service request solution for technology support.

Issues relating to email. Gmail, Outllook, webmail, mobile phone mail

TWU utilizes both Microsoft Exchange and Google Suite for Education for email service.

Use this form to submit questions related to purchasing, requisitions, or procurement processes.

Use this form to request support with a Purchase Order or Requisition.

Issues related to your TWU username and password

State and federal regulation require organizations to assess their vulnerabilities and risks. ITS leadership is involved in the contract routing process.

Texas Woman's IT Solutions works with supervisors and departments to ensure that new employees have the technology and access they need as quickly as possible.

Have a question about an existing or upcoming contract?

TWU’s RingCentral Unified Communications is maintained and supported by IT Solutions.

IT Solutions offers the ability to create quotes and request bids for Office, Classroom, Lab, or Conference room technology needs. Requesting a quote or bid through IT Solutions ensures that users will receive the correct technology that will fulfill the needs of the project at the best possible price.

Report an issue related to creating your Pioneer Portal account or Report that your username has not populated.

IT Solutions provides access to transaction data as well as historical data that resides in any of TWU's centrally maintained systems.

Internal requests for Chartwells and housing staff

Use this form to request assistance with the following:
- Student set-up
- Prospective employee travel reimbursement
- Supplier questions
- Finding a supplier

Report software issues (Standard software, Student apps, Enterprise Apps)

Issues related to your TWU device or department owned devices